Dan Garzella, founder and CEO of Garzella Group and Darkhorse Insurance Brokers, said that operational complexity is easy to underestimate. "You might have five or 10 different insurance companies, all with their own systems, feeding into a single system," Garzella said. "You have to figure out what that central system is. There's a lot of trial and error, and what's good for you today may not be good for you tomorrow because things evolve as you scale, build and grow."
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