Mark Tosetti, CEO at CAL and director of partnerships at Movera – Mortgage Strategy

Mark Tosetti

Tell us a bit about your career to date

I’ve spent most of my career working in and around legal services, outsourcing and panel management, for firms including Capita, DLA and Optima Legal.

For the past few years I’ve been at Movera, initially leading group partnerships, but I now also run CAL [Conveyancing Alliance].

Much of my focus has been on joining the dots between brokers, lenders, estate agents and law firms so that complicated processes run more smoothly for customers, while also making commercial sense for everyone involved.

Do what you say you will do. Show up. Build strong relationships. Keep improving

I’ve always enjoyed roles where you are building something and improving it, rather than just maintaining the status quo.

The homemoving space gives you plenty of opportunity to do just that.

What is the premise of your role at Movera?

My role is to bring together partnerships from lenders, estate agents, brokers and direct customers; and to create more certainty for customers through their homebuying journey, supporting them with a range of services.

I help to shape that direction: identifying where partnerships can add real value, and where technology can improve the experience and outcomes; and making sure what we build is practical, scalable and delivers better outcomes for customers and the businesses we work with.

Customers should not have to repeat the same information multiple times to different parties

What was your reason for entering the industry? What other career path might you have chosen?

I did not set out to work in financial services, legal services or homemoving, but once you are in it you quickly see how important it is.

Moving home is one of the biggest moments in someone’s life, yet the experience has not always reflected that. That gap between importance and experience is what makes it interesting. There is a real opportunity to improve how things work, not just incrementally but in a more meaningful way, through better use of data, technology and joined-up thinking.

I’ve always enjoyed roles where you are building something and improving it, rather than just maintaining the status quo

If I had taken a different path, it would still have been in a space where process and customer experience matter; somewhere you can take something complex and make it work better for people.

Or running a guitar shop, which is slightly less complicated!

What’s the best piece of business advice you have ever received?

Get the basics right and always surround yourself with the best people.

Do what you say you will do. Show up. Build strong relationships. Keep improving.

It sounds simple but consistency is where most businesses struggle.

That means delivering a reliable, transparent relationship and service every time. When you combine that with good people and a clear focus on improving the customer experience, the rest tends to follow.

Movera sits in a unique position because we see the whole journey, not just one part

What are the biggest challenges the sector has faced over your time in the industry?

The first is volatility. Transaction volumes move quickly with interest rates and confidence, which puts pressure on capacity, service and consistency.

The second is fragmentation. There are multiple parties involved in a transaction, each with their own systems and processes.

That creates duplication, delays and a lack of visibility for customers.

The real challenge is balancing speed, wider adoption, certainty, risk and compliance, while still delivering a simple and clear experience.

There is a real opportunity to improve how things work, not just incrementally but in a more meaningful way,

If you could change just one thing in the market, what would it be?

I would make the journey more connected, particularly at the start. Customers should not have to repeat the same information multiple times to different parties.

What is Movera’s USP?

Movera sits in a unique position because we see the whole journey, not just one part. We work across brokers, agents, lenders and law firms, which gives us both the data and the relationships to connect the process in a way others cannot.

That allows us to do more than operate within the system. We can help shape it: bringing together the right partners, using technology in a practical way, and focusing on outcomes that improve the experience for customers.

COMPANY PROFILE

Year established: 2023

Headcount: 750+

Address: 2nd & 3rd Floors, 2 Stockport Exchange, Stockport, Cheshire SK1 3GG

Website: movera.co.uk

Movera is a legal services business, bringing together ambitious homemoving brands from across the sector.

Each company operates independently but enabled and supported by Movera and its platform. The brands offer a range of legal services, across panel management, conveyancing and technology. Movera is based in seven UK locations, putting it close to its partners and talent.

This article featured in the May 2026 edition of Mortgage Strategy.

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