On-demand, high risk? How the service economy fuels assault claims rise

On-demand, high risk? How the service economy fuels assault claims rise


Today, a digital, “on-demand” economy has expanded the definition of the workplace, placing more employees in dynamic, less controlled environments. Workers are interacting with the public more frequently, often under heightened expectations for speed and service. Those expectations, McKenna noted, are contributing to more volatile interactions.


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