Amex Targets Platinum Cardholders with Free Guest Access at Centurion Lounges?
Update (May 26, 2023) – American Express sent out the following email to some Platinum cardholders who were told earlier this year that they have unlocked complimentary guest access. Here’s the text of the email:
Due to an internal error, we incorrectly notified you via email on April 23, 2023, that you unlocked complimentary guest access to The Centurion Lounge® for up to two guests per visit through 1/31/2024. While you continue to have access to The Centurion Lounge with your Business Platinum Card, complimentary guest access through 1/31/2024 required an annual spend of $75,000 on eligible purchases between January 1, 2022 and December 31, 2022, which you did not meet. We sincerely apologize for any confusion this error may have caused.
To make things right, we’re granting complimentary guest access for up to two guests as an exception for lounge visits made between April 23, 2023 and June 7, 2023. If for some reason complimentary access is denied and you pay a guest access fee, we’ll credit the transaction. You’ll see the credit reflected on an upcoming billing statement.
Original article (Feb 8, 2023) – American Express started limiting lounge access this month for guests of Platinum cardholders. Since February 1, 2023, each guest costs $50 or $30 for children ages 2 through 17. If you spend $75,000 or more on eligible purchases on your card during a calendar year you will receive complimentary guest access for up to two guests per visit for that calendar year plus the next year and through the end of January of the following year.
But they are now sending out emails to some consumer and business cardholders to let them know that they can continue to bring in guests for free for one more year.
In appreciation for being a valued American Express® Platinum Card Member, your account is now eligible to enjoy complimentary guest access for up to two guests for no fee each time you visit The Centurion Lounge through 1/31/2024, subject to space availability.
It’s not clear how the selection process works. Maybe it’s random? Maybe they’re going by total Platinum card spend during the previous year? or maybe by total spend on consumer Platinum cards or Business Platinum cards.
Check your emails or check your Platinum card’s tracker in the benefits list to see if you are targeted.
HT: changmander
