We recently completed our fourth annual client survey and are excited to announce that we have received a world class NPS score of 87!
Net Promoter Score ® (NPS ®) is calculated based on responses to a single question, “How likely is it that you would recommend our company/product/service to a friend or colleague?” NPS can be as low as −100 (all detractors) or as high as +100 (all promoters). An NPS of +50 or over is excellent, for most industries, above 70 is world-class. TaxConnex’s NPS score for their March client survey was 87, making this the fourth year in a row of achieving a world-class rating. These are especially exciting results as the industry standard for the finance/accounting industry in 2023 was 41.
“TaxConnex’s key differentiator will always be our level of service provided,” explained Robert Dumas, Founder and Managing Partner at TaxConnex. “I built TaxConnex to provide the up-most level of service for our clients; allowing sales tax compliance to be completely off their plate. These results make me so proud that our team is continuing to deliver this same level of service as we continue to grow.”
The TaxConnex client survey also revealed other great stats on the service provided by TaxConnex:
- 99% of respondents rated the frequency and quality of communication with their practitioner to far exceed their expectations.
- Respondents stated that the most important attributes of an outsourced service provider to them were, quality of service and having a trusted advisor
- Over 97% of clients claim they are likely to continue working with TaxConnex
- 96% of clients surveyed say they are extremely satisfied with our ability to manage their sales and use tax compliance obligations
We extend a big thank you to our team for continuing to provide world class service and to our clients for putting their trust in us!
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